Terms & Conditions

GENERAL TERMS

Please read our terms and conditions and returns policy before placing an order.

Returns & Cancellation Policy
As each getitbranded.co.uk product is custom made we cannot offer a return unless:
a) the product does not match the order, or
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email (store@getitbranded.co.uk) outlining the problem and we will arrange the return of the said goods.  Please remember to include your original invoice number and the name your order was placed under.  If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to store@getitbranded.co.uk for our customer services team to assess.

We cannot take any action on an order until all of the goods are returned to getitbranded.co.uk for inspection.  Following the return of the goods a thorough assessment will take place following which getitbranded.co.uk  will deem whether the return is valid or not.

If the problem relates to a production issue at getitbranded.co.uk then a re-print of the goods may be offered to rectify the quality issue.  Because every product is custom-made to your specifications, if the order has already been produced getitbranded.co.uk retains the right to solely offer a re-print when seeking to rectify any problem with an order.

A refund will be offered only when an order is cancelled prior to any work being undertaken by getitbranded.co.uk .  If you need to cancel an order you should contact customer services on cs@getitbranded.co.uk as soon as possible.  Due to the short turnaround times we try to work to, your order may have already gone into production.
If an order has been placed by the customer and subsequently produced by getitbranded.co.uk a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.

Any problem with an order should be outlined within 24 hours of receiving the goods.

Failure to inform getitbranded.co.uk  of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked.

Payment
Unless specifically agreed, all invoices are payable immediately.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974.

Copyright
When placing an order with getitbranded.co.uk  the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.

Offensive material
getitbranded.co.uk may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.

In making an order you are deemed to have accepted the above terms and conditions.

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SHIPPING

CLOTHING

Personalised clothing is dispatched within approximately 15 working days* as standard. Because every emrbroidery is different and take differnet amounts of time to complete, we are unable to give and exact completion and dispatch date until the items are completed and ready for dispatch, we always aim to get items dispatched within 15 working days but this i sometimes not possible and we can over-run. When this happens we will do our best to make you aware as soon as we know.

Express Dispatch Options.


We understand that sometimes items are needed urgently, for events or upcoming meetings. For this reasons we've added 3 levels of additional dispatch, giving you the option to choose a delivery timescale. items are dispatched using 24hr signed for courier for your piece of mind

EXPRESS

Express items are dispatched within 10 working days of your order/payment

EXPRESS+

Express+ items are dispatched within 5 working days of your order/payment

PRIORITY+

Priority+ items are dispatched within 48 hours of your order/payment.

Simply select your express dispatch option when ordering and the additional cost will be displayed in the product pricing.

PRINT

Standard printed items are dispatched within 5 working days** of order/payment and artwork acceptance. Printed items are dispatched via trackable 24hr courier

MUGS

Standard mugs and coasters are dispatched within 10 working days from order/payment and specialist mugs*** are generally dispatched within 10 working days however due to stock flucuations there me be additional delays.

PROMOTIONAL ITEMS

Promotional item dispatch timescales vary dependent on the item and decoration, please check the item description for specific information on items.

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of getitbranded.co.uk or any agent acting on behalf of us.

*While most items are dispatched within 15 working days fluctuations in stock levels especially for unusual items or sizes can lead to a longer dispatch time, we will make you aware of any added delays as soon as we can
**Most print items are dispatched within 5 working days, items with specialist finishes can take longer, please check the information on your specific item for dispatch information
***Specialist items include cloured mugs & those with coloured interiors, colour changing mugs and metalic mugs

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PRIVACY POLICY 

This privacy policy sets out how getitbranded.co.uk uses and protects any information that you give getitbranded.co.uk when you use this website.

getitbranded.co.uk is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

getitbranded.co.uk may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from [date].

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, you will be asked if the information can be used by us for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at data@getitbranded.co.uk
We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to [address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.